Our
list of frequently
asked questions (also known as FAQs) provides answers to
typically asked questions from our customes. If
you have a question not included in our list, you can
reach us by email using our contact us form.
Our online forums are
also monitored by our staff, which will try to assist you
as best as possible.
What computer requirements do I need to take the courses?
- P500+ Processor, 128MB of RAM
- Windows 2000, 2003, or XP
- Minimum screen resolution 800x600
- 56K minimum connection; high speed connection (256k or higher) is recommended
- Sound card with speakers or headphones strongly recommended .
What browser
version do I need to take the courses?
Courses should be taken with Microsoft
Internet Explorer 5.5 or higher and the following:
- Windows Media Player 9.0 or higher
- Flash 7.0 or higher
- JavaScript, DHTML and cookies enabled
- Pop-up blocking software disabled
What additional computer settings do I need to set?
If you have a firewall or cookie-management software, please allow www.mindleaders.com, courses.mindleaders.com, central.mindleaders.com, download.mindleaders.com, and reports.mindleaders.com as trusted sites.
After I type my ID and password,
I press "Enter" and nothing happens. Why?
The mouse must be used to click "Sign-on" to
continue to the course list.
When clicking "Do It" while taking
a course from the Internet, I am taken to a white page
with a Authorware Web Player link.
Authorware Web Player is a plug-in that expands the functionality
of the browser. Some MindLeaders courses make limited use
of Authorware Web Player in order to more closely simulate
the actual application. These product simulations are optional,
so you don't have to download this plug-in. If you decide
to run the simulations, download the latest version of Authorware
Web Player to view the course. After clicking the Authorware
Web Player link on the white page, follow the instructions
for downloading and installing the version of Authorware
Web Player appropriate for your version of Windows.
After clicking "Done" to answer a question while
taking the course from the Web server or the
Internet, I am taken back to the "Take a Course" page.
At the beginning of each training session, you must start
by going to http://www.perspection.com/dpec/signon.htm .
The questions will not work if you do not login with your
ID and password each time you resume taking a course.
After entering my User ID and
Password, I click the "Sign-on" button, but nothing
happens.
This appears to be a browser configuration
issue. It is necessary for JavaScript to be enabled. For
example, enable JavaScript in Netscape Navigator or ensure "Run ActiveX scripts" is
enabled in Internet Explorer. After making these changes,
you will need to reload the page or restart the browser to
apply the changes.
I'd like to report an problem in one of the courses.
Who should I contact?
Send the URL of the web page and a description of the problem
using our
contact us form.
When attempting to run a simulation,
I get the following Authorware error stating: "Function ReadExtFile on local
files not allowed in non-trusting mode." What should I
do?
Go to ( http://courses.mindleaders.com/dpec/shared/awsecure/awsecure.htm )
and follow the steps for Setting Authorware Web Player Security.
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