Building Relationships Series: Choosing Your Approach
Product Code: bldr03 Time: 1.0 hour(s) CEUs: Available

Summary:
This course focuses on dealing with tough behaviors by using skillful communication. It also teaches you effective listening skills.

Objectives:

After completing this course, students will be able to:
  • Identify the four choices you can make when dealing with problem people
  • Use blending and redirecting to reduce differences between people
  • Identify and practice the five steps to good listening
  • Identify five techniques that have a positive influence on relationships


Topics:

  • Four choices
  • Reduce differences
  • Listen to understand
  • Reach a deeper understanding
  • Speak to be understood

Technical Requirements:
200MHz Pentium with 32MB Ram. 800 x 600 minimum screen resolution. Windows 98, NT, 2000, or XP. 56K minimum connection speed, broadband (256 kbps or greater) connection recommended. Internet Explorer 5.0 or higher required. Flash Player 7.0 or higher required. JavaScript must be enabled. Netscape, Firefox and AOL browsers not supported.

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Terms of Use:

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