Building Relationships Series: Understanding Behavioral Intentions
Product Code: bldr02 Time: 2.0 hour(s) CEUs: Available

Summary:
This course will help you identify behavioral intents and troublesome behaviors. It also offers techniques that you can use to build relationships with a variety of people.

Objectives:

After completing this course, students will be able to:
  • Describe the four general intents that determine how people respond in situations
  • Identify ten general types of troublesome behavior
  • Build relationships with individuals who display the ten general types of troublesome behavior


Topics:

  • What are the four intents
  • The first intent
  • The second intent
  • The third intent
  • The fourth intent
  • Recognizing the results

Technical Requirements:
200MHz Pentium with 32MB Ram. 800 x 600 minimum screen resolution. Windows 98, NT, 2000, or XP. 56K minimum connection speed, broadband (256 kbps or greater) connection recommended. Internet Explorer 5.0 or higher required. Flash Player 7.0 or higher required. JavaScript must be enabled. Netscape, Firefox and AOL browsers not supported.

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Terms of Use:

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