Customer Service (Videos): Delighting Your Customers
Product Code: pb186 Time: 3.0 minute(s) CEUs:

Summary:
Delighting your customers not only helps build excellent customer service but also inspires customer loyalty. Watch as John Yokoyama, president of the Pike Place Fish Company, discusses how delighting customers brings them back over and over again.

Objectives:

After completing this course, students will be able to:


    Topics:

    • Interview with John Yokoyama

    Technical Requirements:
    500MHz+ Pentium with 64MB Ram (128MB+ Ram recommended). Windows 98, NT, ME, 2000, or XP. 800x600 minimum screen resolution. 56K minimum connection speed, broadband (256 kbps or greater) connection recommended. Internet Explorer 5.0 or higher required. Windows Media Player 6.4 or higher. JavaScript must be enabled. Java permissions. Microsoft VM or Sun Java VM 1.4. Netscape, Firefox and AOL browsers not supported.

    Copyright Information:
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    Terms of Use:

    Copyright © 2006 MindLeaders. All rights reserved.