Sales and Marketing (Videos): Sales Skills for Call Centers
Product Code: pb132 Time: 18.0 minute(s) CEUs:

Summary:
Customers never see or meet the person they call when making a transaction by telephone. Because of this, the role of a call center professional, whether an advisor, operator, sales or service rep, has never been more important. This program is designed to provide you with tools and techniques to ensure a successful customer outcome.

Objectives:

After completing this course, students will be able to:


    Topics:

    • Introduction
    • Sales Skills for Call Centers
    • Starting Off
    • Staying Motivated
    • Making the Connection
    • Greeting Courtesies
    • Turnoffs
    • Communication Effectiveness
    • Closing a Call
    • Summary

    Technical Requirements:
    500MHz+ Pentium with 64MB Ram (128MB+ Ram recommended). Windows 98, NT, ME, 2000, or XP. 800x600 minimum screen resolution. 56K minimum connection speed, broadband (256 kbps or greater) connection recommended. Internet Explorer 5.0 or higher required. Windows Media Player 6.4 or higher. JavaScript must be enabled. Java permissions. Microsoft VM or Sun Java VM 1.4. Netscape, Firefox and AOL browsers not supported.

    Copyright Information:
    Product names mentioned in this catalog may be trademarks/servicemarks or registered trademarks/servicemarks of their respective companies and are hereby acknowledged. All product names that are known to be trademarks or service marks have been appropriately capitalized. Use of a name in this catalog is for identification purposes only, and should not be regarded as affecting the validity of any trademark or service mark, or as suggesting any affiliation between MindLeaders.com, Inc. and the trademark/servicemark proprietor.

    Terms of Use:

    Copyright © 2006 MindLeaders. All rights reserved.