Leadership (Videos): Tilt The Field: Attitude
Product Code: pb078 Time: 24.0 minute(s) CEUs:

Summary:

We now live in a world where the rate of change is increasing and where the key to success is having a new attitude that is durable and flexible. In this program, you'll learn how to become committed to inventing the future using the concepts of the new "Thoughtware." You'll also learn the importance of service excellence and strategies to use for service Thoughtware.

Objectives:

After completing this course, students will be able to:


    Topics:

    • Introduction
    • Tilt the Field: Attitude
    • The New Thoughtware
    • Invent the Future
    • Service Excellence
    • Service Thoughtware
    • Service Thoughtware Components
    • Service Thoughtware Strategies
    • A New Attitude
    • Summary

    Technical Requirements:

    500MHz+ Pentium with 64MB Ram (128MB+ Ram recommended). Windows 98, NT, ME, 2000, or XP. 800x600 minimum screen resolution. 56K minimum connection speed, broadband (256 kbps or greater) connection recommended. Internet Explorer 5.0 or higher required. Windows Media Player 6.4 or higher. JavaScript must be enabled. Java permissions. Microsoft VM or Sun Java VM 1.4. Netscape, Firefox and AOL browsers not supported.

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