Customer Service (Videos): Working Wounded: Good News About Customer Complaints
Product Code: pb045 Time: 3.0 minute(s) CEUs:

Summary:
When it comes to customer feedback, bad news is good. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how customer complaints can help improve your business.

Objectives:

After completing this course, students will be able to:


    Topics:

    • Good News About Customer Complaints

    Technical Requirements:
    500MHz+ Pentium with 64MB Ram (128MB+ Ram recommended). Windows 98, NT, ME, 2000, or XP. 800x600 minimum screen resolution. 56K minimum connection speed, broadband (256 kbps or greater) connection recommended. Internet Explorer 5.0 or higher required. Windows Media Player 6.4 or higher. JavaScript must be enabled. Java permissions. Microsoft VM or Sun Java VM 1.4. Netscape, Firefox and AOL browsers not supported.

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    Terms of Use:

    Copyright © 2006 MindLeaders. All rights reserved.