Customer Service (Videos): Understanding Customer Service
Product Code: pb043 Time: 14.0 minute(s) CEUs:

Summary:
To provide exceptional customer service, you need to understand the needs and issues around customer service. You need to know the reasons why customers are happy or unhappy with the level of service your company provides and most importantly, you need to think about your customer's experience as they interact with your organization. During this program, you'll learn essential customer information and tips. You'll also learn how to differentiate between personal and material service and internal and external service.

Objectives:

After completing this course, students will be able to:


    Topics:

    • Introduction
    • Customer Patterns
    • Material and Personal Customer Service
    • Internal and External Customer Service
    • Moments of Truth
    • Summary

    Technical Requirements:
    500MHz+ Pentium with 64MB Ram (128MB+ Ram recommended). Windows 98, NT, ME, 2000, or XP. 800x600 minimum screen resolution. 56K minimum connection speed, broadband (256 kbps or greater) connection recommended. Internet Explorer 5.0 or higher required. Windows Media Player 6.4 or higher. JavaScript must be enabled. Java permissions. Microsoft VM or Sun Java VM 1.4. Netscape, Firefox and AOL browsers not supported.

    Copyright Information:
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    Terms of Use:

    Copyright © 2006 MindLeaders. All rights reserved.