Customer Service (Videos): Exceeding Customer Expectations
Product Code: pb034 Time: 13.0 minute(s) CEUs:

Summary:
Without a cohesive strategy, customer service is just a slogan or platitude. Using a service management model, you can institute a customer service culture within your organization. During this program, you'll learn how the service management model is used. You'll also learn how to assess where you are now in terms of customer service delivery. In addition, you'll learn how to track your customers' interactions with your company.

Objectives:

After completing this course, students will be able to:


    Topics:

    • Introduction,
    • Service Management Model
    • Assessing Customer Service
    • Service Cycle
    • Summary

    Technical Requirements:
    500MHz+ Pentium with 64MB Ram (128MB+ Ram recommended). Windows 98, NT, ME, 2000, or XP. 800x600 minimum screen resolution. 56K minimum connection speed, broadband (256 kbps or greater) connection recommended. Internet Explorer 5.0 or higher required. Windows Media Player 6.4 or higher. JavaScript must be enabled. Java permissions. Microsoft VM or Sun Java VM 1.4. Netscape, Firefox and AOL browsers not supported.

    Copyright Information:
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    Terms of Use:

    Copyright © 2006 MindLeaders. All rights reserved.