Customer Service (Videos): Dealing with Customer Complaints
Product Code: pb033 Time: 15.0 minute(s) CEUs:

Summary:
When customers complain, it shows they care. You want customers to complain so you can fix the problem. The challenge is to know the best way to resolve the situation. During this program, you'll learn why an organization should seek customer complaints, and learn appropriate customer service responses. You'll also learn a technique to help work through challenging customer service situations.

Objectives:

After completing this course, students will be able to:


    Topics:

    • Introduction
    • Seeking Customer Complaints
    • Defining Recovery
    • Responding to Customer
    • The CLEAR Technique
    • Summary

    Technical Requirements:
    500MHz+ Pentium with 64MB Ram (128MB+ Ram recommended). Windows 98, NT, ME, 2000, or XP. 800x600 minimum screen resolution. 56K minimum connection speed, broadband (256 kbps or greater) connection recommended. Internet Explorer 5.0 or higher required. Windows Media Player 6.4 or higher. JavaScript must be enabled. Java permissions. Microsoft VM or Sun Java VM 1.4. Netscape, Firefox and AOL browsers not supported.

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    Terms of Use:

    Copyright © 2006 MindLeaders. All rights reserved.