Customer Service (Videos): Customer Convenience is Key to E-Commerce (Interview)
Product Code: pb031 Time: 6.0 minute(s) CEUs:

Summary:
Organizations that deliver products with the greatest convenience are those that will prosper in the New Economy. Watch as Daniel Spulber, Professor at Kellogg Graduate School of Management, Northwestern University, advises how an organization can create customer convenience by building electronic bridges.

Objectives:

After completing this course, students will be able to:


    Topics:

    • Interview with Daniel Spulber

    Technical Requirements:
    500MHz+ Pentium with 64MB Ram (128MB+ Ram recommended). Windows 98, NT, ME, 2000, or XP. 800x600 minimum screen resolution. 56K minimum connection speed, broadband (256 kbps or greater) connection recommended. Internet Explorer 5.0 or higher required. Windows Media Player 6.4 or higher. JavaScript must be enabled. Java permissions. Microsoft VM or Sun Java VM 1.4. Netscape, Firefox and AOL browsers not supported.

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    Terms of Use:

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