Customer Service (Videos): Creating Customer Value
Product Code: pb029 Time: 14.0 minute(s) CEUs:

Summary:
Value can mean different things to different people. In order to create value for your customers, you need to define what value means in the context of providing outstanding service. During this program, you'll learn how to increase value by changing three aspects of the value equation, the benefits, costs and price. You'll learn how to set service standards that support your business objectives.

Objectives:

After completing this course, students will be able to:


    Topics:

    • Introduction
    • Value = Benefits - Costs
    • Cost Element of the Value Equation
    • Reducing the Price
    • Detailed Level of Excellence
    • Setting Service Standards
    • Summary

    Technical Requirements:
    500MHz+ Pentium with 64MB Ram (128MB+ Ram recommended). Windows 98, NT, ME, 2000, or XP. 800x600 minimum screen resolution. 56K minimum connection speed, broadband (256 kbps or greater) connection recommended. Internet Explorer 5.0 or higher required. Windows Media Player 6.4 or higher. JavaScript must be enabled. Java permissions. Microsoft VM or Sun Java VM 1.4. Netscape, Firefox and AOL browsers not supported.

    Copyright Information:
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    Terms of Use:

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