Communication (Videos): Resolving Conflict
Product Code: pb017 Time: 15.0 minute(s) CEUs:

Summary:
Conflict is a reality of your work life. No matter what your job or your position, you will encounter conflict situations. During this program, you'll learn to recognize the "faces" of conflict so you can manage them more effectively. You'll also learn how to gain control of your emotions, as well as manage other people's emotions respectfully. Finally, you'll learn how to reach a collaborative, win-win solution.

Objectives:

After completing this course, students will be able to:


    Topics:

    • Introduction
    • Resolving Conflict
    • The Nature of Conflict
    • Avoiding Conflict
    • Ways to Resolve Conflict
    • If the Process Doesn't Work
    • Summary

    Technical Requirements:
    500MHz+ Pentium with 64MB Ram (128MB+ Ram recommended). Windows 98, NT, ME, 2000, or XP. 800x600 minimum screen resolution. 56K minimum connection speed, broadband (256 kbps or greater) connection recommended. Internet Explorer 5.0 or higher required. Windows Media Player 6.4 or higher. JavaScript must be enabled. Java permissions. Microsoft VM or Sun Java VM 1.4. Netscape, Firefox and AOL browsers not supported.

    Copyright Information:
    Product names mentioned in this catalog may be trademarks/servicemarks or registered trademarks/servicemarks of their respective companies and are hereby acknowledged. All product names that are known to be trademarks or service marks have been appropriately capitalized. Use of a name in this catalog is for identification purposes only, and should not be regarded as affecting the validity of any trademark or service mark, or as suggesting any affiliation between MindLeaders.com, Inc. and the trademark/servicemark proprietor.

    Terms of Use:

    Copyright © 2006 MindLeaders. All rights reserved.